Last updated: January 1, 2025
This Privacy Notice for VENA cargo GmbH, with its main office in Switzerland at J. C. Fischerstrasse 3, Schaffhausen, Schaffhausen CH-8200. Our VAT number is CHE-417.746.593, describes how and why we may access, collect, store, use and/or share your personal information when you use our services, including our website: https://venacargo.com.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find more details on any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? We collect the information you provide to manage your shipment: sender and recipient personal details, address, package information, customs identification documents, and payment details. We also automatically collect technical information when you use our platform.
Do we process any sensitive personal information? Yes. For international shipments, we process information that may be considered sensitive in some jurisdictions, such as exact postal addresses, official identification numbers (passport, ID card), and information about the contents of packages. This processing is necessary to fulfill our service contract and comply with legal customs obligations.
Do we collect information from third parties? We may receive information from our logistics partners in Cuba about the delivery status of your package, as well as basic information if you use a social media account to register.
How do we process your information? We process your information to manage the entire cycle of your shipment or purchase: collection, air or sea freight, customs clearance in Switzerland and Cuba, final delivery, status updates, payment processing, and compliance with legal and customs obligations. We may also process your information for other purposes with your consent. We only process your information when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with whom do we share personal information? We share your information with: Swiss and Cuban customs authorities (required by law), air/sea freight companies, our customs and delivery agent in Cuba, payment processors, and technology service providers. We only share what is strictly necessary to perform the service.
What are your rights? Depending on your geographic location, applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way is through our Rights Exercise Form or by contacting us at info@venacargo.com. We will respond within the established legal timeframes.
Want to learn more about what we do with any information we collect? Please review the full Privacy Notice.
TABLE OF CONTENTS
Personal information that you disclose to us
In summary: We collect the personal information you provide to us.
We collect personal information that you voluntarily provide to us when you register for the Services, express interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
We do not process confidential information.
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to that personal information.
Information collected automatically
In summary: We automatically collect technical information when you use our platform.
We automatically collect certain information when you visit, use, or browse the Services. This information does not reveal your specific identity (such as your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URL, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily necessary to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many companies, we also collect information through cookies and similar technologies.
In summary: We process your information to manage the entire cycle of your international shipment.
We process your personal information for the following reasons:
- Shipping Contract Management and Execution:
- Process your shipping request and calculate rates
- Coordinate the collection of the package in Switzerland
- Manage air or sea transport to Cuba
- Carry out customs procedures in Switzerland and Cuba
- Coordinate the final delivery to the recipient in Cuba
- Provide package tracking
- Manage payments and invoicing
- Process claims or incidents
- Compliance with Legal Obligations:
- Comply with Swiss customs laws (Customs Act)
- Comply with Cuban customs regulations
- Comply with the Swiss Federal Data Protection Act (FADP)
- Maintain accounting and tax records required by law
- Legitimate Interests:
- Prevent fraud and abuse of the service
- Improve and optimize our logistics processes
- Analyze usage patterns to improve the user experience
- Manage claims and disputes
- To carry out direct marketing of similar services (with the right to object)
- With your consent:
- Send promotional offers and newsletters
- Share your information with business partners for joint offers
- Use of analytical and marketing cookies
In summary: We may share information in specific situations described in this section and/or with the following third parties.
You may need to share your personal information in the following situations:
- Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
In summary: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, correct errors, save your preferences, and assist with basic site functions.
We also allow third-party service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display ads, tailor ads to your interests, or send abandoned shopping cart reminders (depending on your communication preferences). These third-party service providers use their technology to deliver advertising about products and services tailored to your interests, which may appear on our Services or on other websites.
Specific information about how we use these technologies and how you can reject certain cookies is set out in our Cookie Notice.
In summary: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our services offer you the option to register and log in using your third-party social media account details (such as your Facebook or X logins). When you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider, but it will often include your name, email address, friends list, and profile picture, as well as any other information you choose to make public on that social media platform.
We will use the information we receive only for the purposes described in this Privacy Notice or otherwise made clear to you within the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We encourage you to review their privacy notices to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
In summary: We transferred information to Cuba to carry out the delivery, with protective measures in place.
Yes, to carry out the delivery service in Cuba, we transfer the recipient's data (name, address, identity card, package information) to our agent in Cuba and to the Cuban customs authorities.
- Protective Measures:
- We only transfer the strictly necessary information
- We have contractual agreements with data protection clauses with our agent in Cuba
- We encrypt the information during the transfer
- We comply with the requirements of the Swiss Federal Data Protection Act (FADP) for international transfers
Warning regarding Cuba: Data protection laws in Cuba may differ from those in Switzerland. By using our services, you agree to this transfer, which is necessary for the delivery of your package.
In summary: We retain your information for as long as necessary to fulfill the purposes described in this Privacy Notice unless otherwise required by law.
We will only retain your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).
When we no longer have a legitimate ongoing business need to process your personal information, we will delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup files), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In summary: We do not knowingly collect data or market for children under 18 years of age.
We do not knowingly collect, solicit, or market to children under the age of 18, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to the minor dependent's use of the Services. If we become aware that such personal information has been collected from users under the age of 18, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 18, please contact us.
In summary: You have rights over your data, with some limitations due to legal obligations.
Under the Swiss Federal Data Protection Act (FADP), you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Correcting inaccurate or incomplete data.
- Deletion: Request the deletion of your data, except when we are required to retain it for legal obligations (such as customs data).
- Limitation of processing: Request that we limit the use of your data in certain circumstances.
- Portability: Receiving your data in a structured format.
- Opposition: To oppose processing based on legitimate interests.
- Withdraw consent: Revoke consents given.
Specific limitations for shipping data: Data required for compliance with customs obligations cannot be deleted before the legal deadlines (10 years).
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting that you can activate to indicate your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, there is no uniform technology standard for tracking, and the implementation of DNT signals has not been finalized. As such, we do not currently respond to browser DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we are required to follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
In summary: We implement technical and organizational measures to protect your data.
We protect your personal information by:
- SSL/TLS encryption for all data transmissions
- Storage on secure servers located in Switzerland
- Role-based access control for our staff
- Two-factor authentication for administrative access
- Mandatory data protection training for employees
- Periodic security auditsv
- Confidentiality agreements with all employees and collaborators
In summary: Yes, we will update this notice as needed to comply with applicable laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by a "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you by posting a notice of those changes or by sending you a notification directly. We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.
VENA cargo GmbH, with headquarters in Switzerland at J. C. Fischerstrasse 3, Schaffhausen, Schaffhausen CH-8200
Email: info@venacargo.com
Phone: +41 76 617 9696
Business hours: Monday to Friday, 9:00-17:00 CET
Swiss Supervisory Authority:
Federal Commissioner for Data Protection and Transparency (FDPIC)
Feldeggweg 1, 3003 Bern, Switzerland
To exercise your rights, you can:
1. Online form: Complete our RIGHTS EXERCISE FORM
2. By email: Send your request to info@venacargo.com
Response time: We will respond within 30 days, as required by Swiss law. For complex requests, we may need an extension, which we will inform you of.